Policy - Argent Aqua

Welcome

Welcome to the Argent Aqua online shop.
Here you will find a very distinctive collection of jewellery for anyone who loves art, nature, the ocean or the great outdoors.
I ship globally from my workshop in England using insured & recorded post.

Payments

I accept payment by Paypal, most credit & debit cards and Etsy gift cards.

Shipping

All orders are insured against loss or damage while in transit, I send orders using tracked & signed shipping whenever possible.

Estimated delivery dates are simply a guide (and can be a little bit optimistic). I cannot guarantee delivery times myself, but shipping to the US or mainland Europe typically only takes between five and ten working days.
Delivery times to other countries (including Canada, Mexico and some developing countries) can vary dramatically. Shipping usually takes a little longer around the holiday seasons.

Unless asked to do otherwise, I will ship to the addresses provided with your Etsy order, so please make sure your Etsy account details are up to date.

Although in many countries, including the United States and EU, you will not be asked to pay import tax on the majority of my designs, you may wish to familiarise yourself with your own country’s policies on importing goods before ordering, as I'm afraid I can't be held responsible for any import duty, or orders delayed by customs or security checks.
Neither can I assume an order has been lost in transit until it has been missing for at least thirty days.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 1 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

I operate a policy inline with the protection provided by UK law.

I accept returns under most circumstances, but I will have to deduct my own shipping costs from the amount refunded.

If you are unsure about an aspect of any product and would like more information, please contact me before placing your order.

Return shipping costs cannot be refunded and I will have to deduct my own shipping costs from the amount refunded.

Gift wrapping costs cannot be refunded.

Any item that is made to order, including most gold jewellery, will not be eligible for return or exchange.

Additional

All orders are insured against loss or damage while in transit.
The average delivery time to the US or mainland Europe is between five and ten working days.

Privacy

I utilize the protection provided by Etsy's privacy policy to comply with the GDPR and any other privacy Legislation.

Legal imprint